IS SHIPPING FREE?
Shipping is free WORLDWIDE on ALL PRODUCTS!
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
All orders will be dispatched from our domestic & international warehouses within 3 business days.
HOW LONG IS THE SHIPPING TIME?
7-15 business days.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, you can track your order through Track Your Order on our website.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line « CANCEL ».
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact firstname.lastname@example.org with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.